Helpful reminder for logging queries
If you are a training provider and you’re unsure as to the correct procedure for logging queries, or need a quick reminder, please take a look at the guidance below:
What to do if I have receive a query?
First of all you need to identify what type of query it is. Is it operational (e.g. related to the operations of a centre), is it to do with certification or is it related to technical content or assessment delivery.
If it is an operational or a technical/assessment related query then it needs to be logged with Karen Williams, our Customer Care Coordinator. All operational and technical/assessment queries received by centres should be logged with Karen so that they can be managed, recorded and monitored. Karen is the direct point of contact for all centres and external customers. It is important to channel these queries through Tracey to ensure they are dealt with effectively and resolved as quickly as possible.
If it is a certification query it can be directed to the CompEx OperationsTeam.
Alternatively, you can also fill in the enquiry form at the bottom of the page. Here you can choose a topic from the dropdown list and submit comments. This form is sent directly to info@compex-cert.com and any enquiries are distributed to the relevant departments.
Key contacts:
Operational & technical content / assessment delivery queries:
Karen Williams, CompEx Customer Care Coordinator
Tel: 01978 665410
Email: karenwilliams@compex-cert.com
Janet Edwards, CompEx Operations Manager
Tel: 01978 665410
Email: janetedwards@compex-cert.com
Certification queries:
Rachel Bryan – CompEx Operations Supervisor
Nicole Edge – CompEx Scheme Administrator
Chris Jones – CompEx Scheme Administrator
Dafydd Bateman – CompEx Scheme Administrator
Tel: 01978 665410
Email: compexadmin@compex-cert.com